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Fast & secure UK shipping

100% satisfaction guaranteed

Fast & secure UK shipping

100% satisfaction guaranteed

Fast & secure UK shipping

100% satisfaction guaranteed

Do You Offer Refunds?

yes, please see our refund policy at - https://www.nostalgiasdelights.com/policies/refund-policy

How Do I Add A Video To My Video Book?

You can upload your video to the book by connecting it to any computer with the provided micro USB cable, just like you would with any other USB drive. 
You can easily drag and drop new video files onto it or delete old video files off of it.
Alternatively, you can share your video with us and we can upload it for you.

Can I Load Multiple Videos To The Video Book?

Of course. The book acts as a USB device so can load as many videos as you want(up to 3.6GB worth of memory and you would be able to use the next/previous video buttons.

Can We Pre-load A Video Book On Behalf Of A Customer? 

Yes, if you contact us via Email at admin@nostalgiasdelights.com we can pre-load the video book so it’s ready on arrival.

Can The Video Book Include Pictures And Play Sound? 

Yes, our video books can be used as a picture book and also play videos with sound. If you're looking for a good app to use for editing, 'CapCut' is a great option, which you can find on the AppStore and Google store. It's perfect for adding background music to your videos or pictures.

How Long Can My Video Be?

You can load more than 3 hours of videos onto the video book. However, the length of the video(s) is limited by the 3.6GB worth of internal memory. We recommend videos up to 15 minutes in length for the best experience.

What Apps Can I Use to Edit A Video?

If you're looking for a good app to use for editing, 'CapCut' is a great option, which you can find on the AppStore and Google store. It's perfect for adding background music to your videos or pictures.

How Long Does Shipping Take?

For UK next day shipping it would take 1/2 working days.

For UK standard shipping it would take 3-5 working days. 

For EU shipping, it will take 5-12 working days. 

For international shipping, it will take 7-14 working days.

Do We Ship Internationally?

Yes, For orders outside of the UK, we use Royal Mail for shipping and can take anywhere between 7-14days 
The shipping cost will be calculated at checkout and may vary based on the destination country.
Please note: International shipments may experience delays due to customs processing, although custom duties are highly unlikely.

How Do I Charge The Device?

You can charge the device using a standard micro USB cable which is supplied. You can either connect the device to a computer to charge (it should enter charging mode after a period of inactivity) or connect it to a standard USB charger.

What Video Formats Work On The Book?

To ensure the best performance, we recommend using the following video formats with the video book: MP4, MOV, 3GP, AVI, MOV, ANI, etc
Great tip! If your video is not in one of the recommended formats, you can find many websites that can help you convert it to the correct format online.

What Resolutions Work Best On The Video Book?

All HD video formats work with our 
Books. We recommend your videos to 720p (16:9 aspect ratio) as the videos will look perfect this way. 1080p will also work. 4K or Ultra HD (UHD) files do not currently work.

How Long Does The Battery Last?

The battery lasts for about 4 hours. It can last on standby for about 12 months on a full charge as battery doesn’t get used up while the book is closed.
What if my video memory is larger than 3.6GB
If your video is over 3.6GB you can use online video compressors such as videocandy.com to decrease the size of your video.

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